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Individuals planning to participate in or manage the implementation of a Business Process Re-engineering project. Those who will find this of value are: MIS Managers, Business Area Managers, Business Analysts, Project Managers, Facilitators, Systems Analysts and Designers. Anyone responsible for implementing or influencing business change.
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Business Process Re-engineering Training Seminar
2 Days
Training Description
This seminar provides training in Business Process Re-engineering Methodology, Business Modeling and Analysis Techniques through the use of practical exercises and detailed case studies in addition to lectures. After completing this course, you will be able to manage the tasks and techniques used in implementing a Business Process Re-engineering project. The seminar:
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 | Outlines the methodology steps and techniques necessary to implement a Business Re-engineering project |
| Provides an understanding of the principles, concepts and terminology used in Business Process Re-engineering |
| Demonstrates business modeling techniques to support IDEF- Integrated Definition, Information Engineering and Object-Oriented methods |
| Illustrates Business Process Re-engineering case studies |
| Discusses the trends in information and workflow management enabling technologies |
| Describes project management tactics, communication techniques and project team structure and responsibilities |
| Defines change management and provides methods for controlling change |
Training Content
Day 1 am
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Introduction |
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Why are people talking about it? |
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Definition of Business Process Re-engineering |
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Success factors |
| Case Studies |
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Characteristics of a BPR project |
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Common errors |
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Case studies discussion |
| Business Process Re-engineering Methodology Overview |
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Assessment Phase |
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Re-engineering Phase |
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Change & Implementation Phase |
Day 1 pm
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Trends in enabling technologies |
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Information Management- capture, provisioning and hand-off |
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Workflow Management- workgroup and workflow automation software |
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Information Management Infrastructure |
| Project Management |
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Tactics for success |
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Project team structure and responsibilities |
| Communication Techniques |
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RAD/JAD |
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Workshop approaches |
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Other communication techniques |
| Business Process Modeling Techniques |
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Process Mapping for Gap Analysis |
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IDEF- Integrated Definition |
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Business Process Modeling |
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Object-Oriented Methods |
| Assessment Phase Methodology Steps |
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Objectives, steps and points to remember |
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Case Study- Gap Analysis and documenting the "As Is" business processes |
Day 2 am
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Re-engineering Phase Methodology Steps |
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Objectives, steps and points to remember |
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Case Study- Establishing the baseline measurements, and creating the "Should Be" business process |
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Business Models using IDEF, Information Engineering and Object-Oriented Methods |
Day 2 pm
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Change and Implementation Phase Methodology Steps |
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Objectives, steps and points to remember |
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Case Study- Change management for the "Should Be" business process |
| Change Management |
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Types of change |
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Factors that impede change |
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Keys to successful change management |
Instructor
Walter B. Pierson is the President of Pierson Requirements Group, Inc. He is the author of Pierson's BPR methodology. He is the author and seminar leader for the Business Process Re-engineering Seminar- A Structured Methodology for the Project Team. He is also the co-author of Pierson's development methodology for Three-Tier Architecture Projects using Object-Oriented methods and the JAD process. He has significant management expertise in Business Process Re-engineering, Total Quality Management, Strategic Planning and Business Area Requirements Analysis. He has 16 years of management experience in financial planning, analysis and pricing. He has utilized his financial planning expertise in the development and implementation of Financial Services Projects for Total Quality Management, Business Process Re-engineering and Business Requirements Analysis. As Manager of Financial Planning and Analysis for a 100+ office division, he directed the design of the accounting and financial systems for several corporate mergers. He has supported strategic planning and pricing for government and international accounts. Mr. Pierson is a trained facilitator and has a MBA from Cornell University.
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